When you first subscribed or signed up as a guest, it was required that you enter a username and password. Once this was completed, we sent you a welcome email with your registration information, which included your password and username. If you are not a frequent user of OneGreatFamily, it's possible that you have forgotten your username or password.

Check your old email to see if you still have our welcome letter containing your registration information. If not, we can send your username and password to you again. If you have forgotten your username or password, use the Remind Me! feature. All we need is your username or email address. If the information you submit matches the information associated with your OneGreatFamily account, an email will be sent to you with your login information.

If you have changed your email address since you created your OneGreatFamily account or do not receive your login information by email within a few minutes (when using the "Remind Me!" feature above), you may contact OneGreatFamily Customer Service by filling out the Contact Form. OneGreatFamily Customer Support will ask you a few questions to verify you are the owner of the account, and then supply you with your login information.

As always, we are happy to help if you have additional questions, so don't hesitate to call 1-877-643-8733 or email if you need assistance.